We take your privacy seriously. This policy explains what data we collect, why we collect it, and exactly how we use and protect it.
NexaTrade Ltd. ("NexaTrade", "we", "us") is the data controller for information collected through our platform. We are registered in England & Wales (Company No. 11234567) and regulated by the Financial Conduct Authority (FCA Reference: 987654).
Our registered address is: 25 Canada Square, Canary Wharf, London, E14 5LQ, United Kingdom.
We collect only what we need to provide and improve our services:
| Category | Examples | When Collected |
|---|---|---|
| Identity | Full name, date of birth, nationality, government ID | Registration & KYC |
| Contact | Email address, phone number, home address | Registration |
| Financial | Bank account details, crypto wallet addresses, transaction history | Deposits / Withdrawals |
| Trading | Order history, positions, P&L, strategy data | During trading activity |
| Device | IP address, browser type, operating system, device fingerprint | Every session |
| Behavioural | Pages visited, features used, session duration, click patterns | During platform use |
We do not sell your personal data to third parties, ever.
For users in the UK and European Economic Area, we process your data under the following legal bases:
We share your data only with trusted parties who are contractually obligated to protect it:
We retain your data for as long as your account is active and for a period thereafter as required by law:
Under GDPR and UK data protection law, you have the right to:
To exercise any right, email privacy@nexatrade.io. We will respond within 30 days.
We employ industry-leading security measures including 256-bit SSL/TLS encryption in transit, AES-256 encryption at rest, SOC 2 Type II certification, mandatory 2FA for withdrawals, and regular third-party penetration testing. 95% of digital assets are held in offline cold storage.
Your data is primarily stored on servers within the UK and European Economic Area. Where we transfer data outside these regions (e.g. to US-based service providers), we do so using Standard Contractual Clauses (SCCs) approved by the UK ICO and European Commission.
Our Data Protection Officer can be reached at:
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or your local EU supervisory authority.